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How easycuci Handles Your Personal Data

This page sets out exactly what data we collect when you use easycuci, why we collect it, and how you can control it.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay transaction records kept securelyYour right to request, correct or delete dataNo data sold to third partiesCookie use disclosed fully

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to see what we hold, correct an error, or ask us to delete your account data, our support team is the right starting point. We aim to respond to data requests within the timeframe required by applicable rules. Have your account details ready so we can verify your identity before making any changes.

Live Chat Start a chat session from inside your account. This is the quickest path for data queries and identity-verified requests during supported hours.

Email Support Send your data request or privacy question to our support email. Include your registered account details so we can verify and action your request.

Account Settings Some preferences — such as marketing communication opt-outs — can be managed directly from your account settings without needing to contact support.

Data We Collect and Why We Collect It

easycuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your deposits, and send payouts back to you. This includes your name, contact details, device identifiers, and transaction records linked to payment methods such as Touch 'n Go eWallet,

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Boost, and GrabPay. We also collect session data — pages visited, game rounds initiated, and login timestamps — to keep your account secure and to detect unusual activity. We do not collect more than we need for those purposes. Payment transaction data tied to DuitNow or
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FPX transfers is retained for the period required under applicable financial record-keeping rules, after which it is deleted or anonymised. We share data with payment processors and fraud-screening services only to the extent needed to complete a transaction or verify an account. We do not sell
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your data to advertising networks. If you contact our support team, that conversation is logged and may be reviewed for quality and compliance. You can ask us what data we hold about you at any time by writing to our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a layered approach to keep your account data safe: encrypted connections, session-token expiry on logout, and internal access controls that limit which team members can view account details. Cookies on our site serve two purposes — keeping you logged in across browser sessions and understanding which parts of the lobby you use most, so we can improve the experience. You can manage non-essential cookies through your browser settings at any time.

Encrypted Connections

All data exchanged between your device and easycuci travels over SSL-encrypted connections. Login credentials, payment details and session tokens are never sent in plain text.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure under applicable financial and compliance rules. Inactive data is deleted or anonymised.

Cookie Controls

Essential cookies keep your session active across pages. Analytics cookies, which help us understand lobby navigation patterns, can be switched off through your browser without affecting account access.

Your Access Rights

You have the right to request a copy of your data, correct inaccurate details, or ask for deletion where local law permits. Contact our support team with your verified account details to start any of these requests.

Privacy Policy Questions We Hear Most

These are the questions we get most often about how your data is handled at easycuci. If your question is not covered here, our live chat team can look at your account and give you a direct answer.

We collect your name, contact details, and the information needed to verify your identity. Payment method details — such as your Touch 'n Go eWallet or Boost account reference — are recorded when you make a transaction.

We share data only with payment processors like GrabPay or FPX operators, and fraud-screening services, to complete transactions. We do not sell your data to advertisers or unrelated third parties.

Data is retained for the period required under applicable financial and compliance rules after account closure. Once that period passes, records are deleted or anonymised in line with our retention schedule.

Yes. Contact our support team through live chat or email with your verified account details and we will prepare your data summary. We handle these requests within the timeframe applicable rules require.

You can turn off marketing emails and notifications directly from your account settings. If you need help finding that option, our support team can walk you through the exact steps during a live chat session.

Yes. Transaction records for all supported payment methods — including Touch 'n Go eWallet, DuitNow and Boost — are stored on encrypted servers with restricted internal access and are never shared beyond what compliance requires.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSouthern Pearl Slots InfoFAQ

How easycuci Handles Your Personal Data

Reach Us About Your Data

Data Handling, Cookies and Account Security

Encrypted Connections

Data Retention

Cookie Controls

Your Access Rights

Privacy Policy Questions We Hear Most

01 What personal information does easycuci collect when I open an account?

02 Does easycuci share my data with third parties?

03 How long does easycuci keep my account data after I close my account?

04 Can I request a copy of all the data easycuci holds about me?

05 How do I opt out of marketing communications from easycuci?

06 Are my Touch 'n Go eWallet and DuitNow transaction records stored securely?

Privacy Policy

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