Reference

Terms Conditions That Apply to Your easycuci Account

Everything that governs how your account works — from how you fund it using Touch 'n Go eWallet, Boost, or GrabPay to how withdrawals are processed — is set out here. Read through before you start, so there are no surprises later.

Account eligibility where local law permitsDeposit & withdrawal rulesTouch 'n Go eWallet, Boost, GrabPay acceptedAccount security obligationsBreach & suspension terms

Explore the Lobby Read FAQ

What These Terms Actually Cover

easycuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using your easycuci account, you agree to these terms in full. Access to the platform is available only where local law permits — it is your responsibility to confirm that accessing this service is lawful in your jurisdiction before you proceed. These terms

1
govern every interaction: account registration, wallet funding through Touch 'n Go eWallet, Boost, or GrabPay, game participation, withdrawal requests, and any promotional activity tied to your account. We may update these terms at any time; the revised version takes effect the moment it is published on
2
this page. Continued use of your account after an update is posted means you accept the new terms. If you disagree with any change, you must stop using the platform and contact our support team to close your account. We do not accept registrations from anyone
3
whose access would violate applicable local laws. Players in Kuantan and across Malaysia are equally subject to the same ruleset. Your account is strictly personal — sharing login credentials or operating more than one account per person is not allowed and may result in suspension without
4
prior notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SAFEGUARDS

How We Handle Your Account Under These Terms

These terms are not just a formality — they define the obligations on both sides. We hold your account data securely, process wallet transactions through verified payment rails, and apply consistent rules when reviewing disputes or suspected breaches. Here is what that looks like in practice across four areas that matter most to your account.

Data Retention

We retain account records, transaction logs, and identity verification data for as long as required by applicable law and our internal compliance obligations. You may request a summary of what we hold.

Account Security

Your login credentials are your responsibility. We apply session-based access controls on both mobile and desktop — any suspicious access triggers a mandatory verification step before the session continues.

Cookie & Tracking Policy

We use session cookies to keep you logged in across browser tabs and to remember your preferred payment method, such as Touch 'n Go eWallet or GrabPay. No data is sold to third parties.

Requesting Changes

To update personal details, close your account, or request a data export, contact us via live chat or the Help Centre. We process straightforward requests within a reasonable timeframe.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account — including a payment dispute involving Touch 'n Go eWallet, Boost, or GrabPay — our support team can walk you through it. Raise the matter through any of the channels below and we will respond as quickly as we can.

Live Chat The live chat widget is available directly on the platform. Open it from any page, describe your terms question, and a support agent will respond.

Email Support Send a detailed message to our support address shown in your account dashboard. Include your account ID so we can pull your records quickly.

Account Help Centre Log into your account and navigate to Help. Most terms-related queries — payment disputes, suspension notices, account review requests — can be submitted there directly.

Common Questions About These Terms

These are the questions we see most often from people reading through the terms for the first time. If yours is not here, live chat or the Help Centre is the fastest route to an answer.

Yes. The terms apply to all account activity, including every deposit made via Touch 'n Go eWallet, Boost, GrabPay, or any other accepted payment method. The payment rail you use does not change your obligations.

A breach may result in a temporary suspension or permanent closure of your account. Any balance subject to a verified breach may be withheld pending review. We will notify you by the contact method on your account.

No. Each person may hold only one account. If duplicate accounts are detected, we may close all but the oldest verified account and review any transactions made across them before releasing funds.

The updated terms are published on this page with the revision date shown at the top. We may also send a notification to the email address registered to your account, but the page is always the definitive source.

Contact us via live chat or the Help Centre and submit a closure request. We will confirm your identity, process any outstanding balance to your registered wallet, and close the account within the timeframe stated in our response.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific location before registering or depositing.

Reference